Customer Support Specialist
Idexx · Auckland, North Island · Full time · Onsite
At a glance
Customer Support Specialist at Idexx.
- Location
- Auckland, North Island
- Work mode
- On-site
- Job type
- Full-time
Key requirements
- Provide high‑quality email and phone support to veterinary customers globally.
- Troubleshoot and manage support tickets through to resolution.
- Deliver training webinars on specific ezyVet features.
- Analyze customer usage to help them get more value from the software.
- Stay up‑to‑date with rapid product releases and continuously learn.
About this role
The Customer Support Specialist will assist veterinary practices worldwide in using ezyVet, IDEXX's cloud‑based practice management software, from the Auckland office. The role suits candidates with strong communication, problem‑solving skills and an interest in veterinary or technology fields.
Key details
- Location: Auckland, North Island
- Work mode: On-site
- Level: Mid-level
What you'll do
- Provide high‑quality email and phone support to veterinary customers globally.
- Troubleshoot and manage support tickets through to resolution.
- Deliver training webinars on specific ezyVet features.
- Analyze customer usage to help them get more value from the software.
- Stay up‑to‑date with rapid product releases and continuously learn.
What you'll need
Must have
- Excellent communication skills and ability to handle a high volume of calls.
- Problem‑solving mindset with empathy and resilience.
- Willingness to work the shift patterns (6am‑3pm or 10am‑7pm) and weekend rostering every 4‑5 weeks.
- Interest in helping businesses succeed.
Nice to have
- Experience with ezyVet or general clinic experience.
- Passion for technology or the veterinary industry.
Tech stack
ezyVet
What's on offer
- Structured onboarding, induction and ongoing training
- Performance‑driven professional development
- Gym and rooftop terrace in office
- Fully subsidised Southern Cross Health insurance
- Coffee, fruit and Food Truck Friday
- Dog‑friendly office
How to stand out for this role
Likely interview topics
- Handling high‑volume technical support calls and email tickets
- Diagnosing and resolving complex workflow issues in ezyVet
- Designing and delivering effective training webinars
- Analyzing customer usage data to drive proactive success
Keywords to mirror in your CV
Customer Support, ezyVet, training webinars, problem solving
What to show
- A case study showing how you resolved a complex ezyVet workflow issue for a client.
- A recorded webinar or presentation on a software feature you taught to users.
- Metrics or screenshots demonstrating improvements in ticket response times or customer satisfaction.
How to apply
Use the "Apply on company website" button to continue to Idexx's careers page and submit your application there.
Source: Adzuna