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Technical Support Specialist

Northline Assembly · Hamburg-Altstadt, Hamburg · Full time · Remote

At a glance

Technical Support Specialist at Northline Assembly, working with SQL — fully remote.

Location
Hamburg-Altstadt, Hamburg
Work mode
Remote
Job type
Full-time
Seniority
Junior
Technologies
SQL
Language
English-speaking role

Key requirements

  • Take tickets and calls from broker offices about application and renewal forms
  • Reproduce reported errors in the test environment and document the steps
  • Check rejected applications against insurer rules to identify faulty fields
  • Log confirmed software faults for developers in Jira with screenshots and logs
  • Update help center articles after each release

Hirepins insights

  • SQL is asked for in 23% of the 13 live IT jobs in Germany on Hirepins.
  • 1 other IT Support role is open in Germany on Hirepins right now.
  • Northline Assembly has 2 other open IT roles on Hirepins.

About this role

The Technical Support Specialist will handle tickets and calls regarding insurance application and renewal forms, reproducing errors and logging faults. The role supports Northline Assembly's German broker customers and suits candidates with IT or business informatics training and some application support experience.

Key details

  • Location: Hamburg-Altstadt, Hamburg
  • Work mode: Remote
  • Contract: Full-time, remote
  • Level: Mid-level

What you'll do

  • Take tickets and calls from broker offices about application and renewal forms
  • Reproduce reported errors in the test environment and document the steps
  • Check rejected applications against insurer rules to identify faulty fields
  • Log confirmed software faults for developers in Jira with screenshots and logs
  • Update help center articles after each release

What you'll need

Must have

  • Completed IT or commercial training, or a degree in business informatics or a related subject
  • First experience in application support, service desk or software testing (including internships or working student jobs)
  • Experience using browser developer tools or log files to narrow down errors
  • Familiarity with a ticket system such as Jira Service Management, Zendesk or Freshdesk

Nice to have

  • Knowledge of insurance products or broker processes
  • Basic SQL
  • ISTQB Foundation or ITIL Foundation certification

Tech stack

Jira, Zendesk, Freshdesk, browser developer tools, SQL

What's on offer

  • 30 days of holiday plus public holidays
  • Company pension with an employer contribution
  • Training budget, including certifications
  • Laptop and home office equipment provided by Northline
  • Flexible working hours

How to stand out for this role

Likely interview topics

  • How you troubleshoot and reproduce errors in a test environment
  • Your experience with ticketing systems like Jira Service Management, Zendesk or Freshdesk
  • Understanding of insurer rules and how you verify rejected applications
  • Approach to documenting software faults and providing clear screenshots/log extracts
  • Experience updating knowledge base or help center articles

Keywords to mirror in your CV

Technical Support Specialist, application support, service desk, software testing, Jira Service Management, Zendesk, Freshdesk, browser developer tools, SQL, ISTQB Foundation

What to show

  • A short case study showing how you reproduced a reported error, documented steps, and logged it in Jira with screenshots
  • Examples of help center articles or knowledge base entries you authored or updated after a software release

How to apply

Use the Apply button on this page to submit your application.

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Source: Adzuna