IT Support Specialist
Northline Assembly · Altstadt, Düsseldorf · Full time · Remote
At a glance
IT Support Specialist at Northline Assembly, working with ServiceNow — fully remote.
- Location
- Altstadt, Düsseldorf
- Work mode
- Remote
- Job type
- Full-time
- Seniority
- Junior
- Technologies
- ServiceNow
- Language
- English-speaking role
Key requirements
- Answer user requests via phone, email and ticketing system and resolve first‑level issues
- Set up laptops, user accounts and application access for new users
- Reset passwords and manage permissions in Microsoft 365 and Entra ID
- Assist users with document uploads, printing and connectivity problems
- Escalate software faults to developers with reproducible steps
Hirepins insights
- 1 other IT Support role is open in Germany on Hirepins right now.
- Northline Assembly has 2 other open IT roles on Hirepins.
About this role
Northline Assembly seeks an IT Support Specialist to provide first‑level support for insurance software users across Germany. The role involves handling tickets, setting up devices and accounts, and liaising with developers. It suits candidates with IT training and some support experience.
Key details
- Location: Altstadt, Düsseldorf
- Work mode: Remote
- Contract: Full-time, remote
- Level: Mid-level
What you'll do
- Answer user requests via phone, email and ticketing system and resolve first‑level issues
- Set up laptops, user accounts and application access for new users
- Reset passwords and manage permissions in Microsoft 365 and Entra ID
- Assist users with document uploads, printing and connectivity problems
- Escalate software faults to developers with reproducible steps
What you'll need
Must have
- Completed IT training (e.g., Fachinformatiker) or a degree in computer science
- First experience in IT support or service desk (including internships or working‑student roles)
- Knowledge of Windows 10 or 11 and basic Microsoft 365 administration
- Experience with a ticket system such as Jira, ServiceNow or OTRS
Nice to have
- ITIL Foundation
- Experience in insurance or financial services
- Intune or another device management tool
Tech stack
Windows 10, Microsoft 365, Entra ID, Jira, ServiceNow, OTRS, Intune
What's on offer
- 30 days of holiday plus public holidays
- Company pension with employer contribution
- Training budget, including certifications
- Laptop and home office equipment provided
- Flexible working hours
How to stand out for this role
Likely interview topics
- Handling first‑level support tickets and troubleshooting steps
- Setting up laptops, user accounts and managing Microsoft 365/Entra ID permissions
- Using ticketing tools (Jira, ServiceNow, OTRS) and documenting issues for developers
- Basic Windows 10/11 administration and device management concepts
- Understanding of ITIL processes if applicable
Keywords to mirror in your CV
IT support, service desk, Microsoft 365 administration, Entra ID, Jira, ServiceNow, OTRS, Windows 10, ITIL Foundation
What to show
- A short video or screenshots showing the setup of a new laptop and user account provisioning in Microsoft 365
- A documented ticket‑resolution case where you reproduced a software fault and escalated it to developers
- A brief report on managing permissions or password resets in Entra ID
How to apply
Use the Apply button on this page to submit your application.
More IT jobs at Northline Assembly
Source: Adzuna