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Professional oder Senior IT Supporter:in

Freestar-Informatik AG · Stettlen, Bern-Mittelland · Full time · Onsite

About this role

Freestar-Informatik AG is hiring a Professional or Senior IT Supporter on a 100% basis in the Bern region to handle remote support, ticket management, and user administration for a long-term client. This role requires 3-4 years of experience, C2 German, and B2 Austrian or Italian skills, and involves a 7x24 shift schedule including weekends and on-call duties.

Key details

• Location: Stettlen, Bern-Mittelland
• Work mode: On-site
• Contract: Permanent, full-time
• Pay: CHF 80'000 - 110'000 per year
• Level: Senior
• Language: The original ad is in German, so German is probably needed for this role

What you'll do

• Analyze and resolve simple incidents via remote support
• Record, classify, prioritize, assign, and close tickets
• Escalate complex requests to 2nd- or 3rd-Level Support
• Implement installation and configuration instructions
• Manage users and permissions
• Support the availability of hardware, software, and network
• Maintain and document knowledge in the Knowledge Base

What you'll need

• Completed vocational training as a Computer Scientist (Informatiker/in EFZ)
• Minimum of 3-4 years of professional experience in IT-Support or Servicedesk
• Confident handling of ticketing systems and practical experience in processing Incidents and Service Requests
• Willingness for 7x24 shift operation, including weekend, holiday, and night work as well as on-call duty
• Enthusiasm for direct contact with users and a service-oriented working style
• Trustworthy personality with a clean criminal and debt enforcement register extract
• German language skills at C2 level
• Austrian and/or Italian language skills at least at B2 level

Tech stack

Hardware, Support

What's on offer

• Attractive, modern working environment in the heart of Bern
• Varied tasks with exciting challenges
• Dynamic, team-oriented environment

How to stand out for this role

Likely interview topics

• Practical experience with ticketing systems and handling Incidents versus Service Requests
• Approach to remote troubleshooting and resolving simple hardware/software issues
• Managing user accounts, permissions, and maintaining the Knowledge Base
• Adaptability to 7x24 shift work, including nights, weekends, and on-call duties
• Communication skills in German (C2) and Austrian/Italian (B2) for direct user contact

Keywords to mirror in your CV

IT-Support, Servicedesk, Ticketsystemen, Incidents, Service Requests, Remote Support, Knowledge Base, Berechtigungen, Informatiker/in EFZ

What to show

• A summary of your experience managing ticket lifecycles, from classification to resolution or escalation
• Examples of documentation you have created or updated for a Knowledge Base
• Details on user and permission management tasks you have performed

How to apply

Use the Apply button on this page to submit your application.

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Source: Adzuna