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Data Center Operations Technician Trainee (6 months) , Data Centre Operations, Melbourne

Amazon · Melbourne, Melbourne Region · Full time · Onsite

About this role

Amazon is recruiting a Data Center Operations Technician Trainee for a 6‑month contract in Melbourne. The role trains you on server and networking equipment, troubleshooting, inventory management and security in large data centres, and may lead to a full‑time position. It suits hands‑on, detail‑oriented candidates eager to learn data centre operations.

Key details

• Location: Melbourne, Melbourne Region
• Work mode: On-site
• Contract: 6‑month contract, potential full‑time after assessment
• Level: Junior

What you'll do

• Support data centre infrastructure equipment including racks, servers, hardware components, networking devices and cables following SOPs.
• Perform routine operations such as rack installations, server break/fix, hardware component replacements, diagnosing hardware faults, troubleshooting network links and rack decommissioning.
• Use Directed Workflow Instructions for hardware replacements and document all work in ticket tracking systems.
• Identify issue severity, work within SLAs and escalate deviations from established processes.
• Manage inventory tasks including receiving equipment, decommissioning hardware, liquidating racks or components, and sanitising/destructing storage media.
• Operate in a high‑security environment, follow information security policies and physical safety practices.
• Use technical documentation to find solutions and perform routine tasks following clear instructions.
• Collaborate with teams such as DC Operations, DC Engineering, Logistics, Security and Projects.

What you'll need

Must have

• Some exposure to IT hardware, networking or technical support in any setting, including studies, personal projects or hobbyist experience.
• Enthusiasm for technology and a desire to build a career in data centre operations or IT infrastructure.
• Ability to travel between data centre sites as needed.
• Valid driver’s licence.
• Good attention to detail and the ability to follow documented processes accurately.
• Strong communication skills and ability to work well as part of a team.
• A responsible and professional attitude with a commitment to safety, quality and reliability.

Nice to have

• Any relevant technical qualification such as CompTIA A+, Network+ or equivalent, or currently working towards one.

Tech stack

servers, networking devices, cables, ticket tracking systems, inventory management, hardware components, rack installations, network links

How to stand out for this role

Likely interview topics

• Describe a time you diagnosed and fixed a hardware fault on a server.
• Explain how you would follow a Standard Operating Procedure when installing a new rack.
• Discuss how you manage inventory for hardware components and sanitise storage media.
• Talk about your experience working with multiple teams (logistics, security, networking).
• Outline how you would handle a situation where an issue severity exceeds the SLA.

Keywords to mirror in your CV

servers, networking devices, rack installations, hardware component replacements, ticket tracking systems, SOP, SLA, inventory management

What to show

• Include a project where you set up a small server rack and documented the process with SOPs.
• Show a troubleshooting log for a networking device, highlighting issue identification and resolution.
• Provide screenshots or notes from a ticket tracking system you used to log maintenance tasks.

How to apply

Use the "Apply on company website" button to continue to Amazon's careers page and submit your application there.

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Source: Adzuna