Service Desk Analyst - NV1
Centorrino Technologies · City, North Canberra · Full time · Hybrid · AUD 5,000 – 6,667 / month
At a glance
Service Desk Analyst - NV1 at Centorrino Technologies, working with Azure and ServiceNow.
- Location
- City, North Canberra
- Work mode
- Hybrid
- Job type
- Full-time
- Seniority
- Junior
- Salary
- A$5,000 – A$6,667 / month
- Technologies
- Azure, ServiceNow
Key requirements
- Provide high‑quality remote and onsite ICT support to a range of clients
- Troubleshoot incidents and service requests, escalating complex issues as needed
- Set up user accounts, devices and IT equipment and support onboarding/offboarding
- Work across Microsoft 365, Windows, Azure, Intune and endpoint technologies
- Collaborate with technical teams, vendors and clients to deliver a great customer experience
Hirepins insights
- Azure is asked for in 25% of the 24 live IT jobs in Australia on Hirepins.
About this role
Centorrino Technologies is seeking a Service Desk Analyst for its White Label Managed Services team in Canberra. The role provides remote and onsite ICT support across Microsoft 365, Azure and related technologies. It suits candidates with ICT support experience or training and an NV1 security clearance.
Key details
- Location: City, North Canberra
- Work mode: Hybrid
- Level: Mid-level
What you'll do
- Provide high‑quality remote and onsite ICT support to a range of clients
- Troubleshoot incidents and service requests, escalating complex issues as needed
- Set up user accounts, devices and IT equipment and support onboarding/offboarding
- Work across Microsoft 365, Windows, Azure, Intune and endpoint technologies
- Collaborate with technical teams, vendors and clients to deliver a great customer experience
- Gain hands‑on experience with ITSM platforms such as ServiceNow, Ivanti, Jira Service Management and ConnectWise
What you'll need
Must have
- Existing NV1 Security Clearance
- Experience in ICT support or service desk, or relevant IT study/training
- Strong customer service, communication and problem‑solving skills
- Valid Vulnerable People / Working with Children Check (WWCC) and Police Check
Nice to have
- Exposure to ITIL
- Experience with Microsoft technologies
- Proactive attitude, attention to detail and willingness to learn
Tech stack
Microsoft 365, Windows, Azure, Intune, endpoint technologies, ServiceNow, Ivanti, Jira Service Management, ConnectWise
What's on offer
- Hybrid working with team anchor days
- Extensive training and development opportunities
- Discounts and benefits
- Choice of IT equipment and access to cost‑price tech for personal use
- Fun team events
How to stand out for this role
Likely interview topics
- Describe your process for troubleshooting and escalating incidents on Windows or Azure environments
- Explain how you have used ITSM tools (e.g., ServiceNow, Jira Service Management) to manage service requests
- Discuss your experience with user onboarding/offboarding and device provisioning in Microsoft 365/Intune
- Demonstrate understanding of ITIL principles and how they improve service delivery
- Show how you handle remote vs. onsite support while maintaining a strong customer experience
Keywords to mirror in your CV
NV1 Security Clearance, ICT support, Service Desk, Microsoft 365, Azure, Intune, ServiceNow, ITIL, customer service
What to show
- A documented case study of resolving a multi‑step incident using ServiceNow or Jira Service Management
- Screenshots or a brief write‑up of setting up user accounts and device provisioning in Microsoft 365/Intune
- A short video or presentation showing remote troubleshooting of a Windows/Azure issue
How to apply
Apply directly on Hirepins: add your CV and a short note, and your application goes straight to Centorrino Technologies' hiring team.
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Source: Adzuna